The General thread is a persistent, company-wide chat for conversations that don’t belong to a specific service request. Every company on Commenda gets one General thread — Commenda automatically creates it when your company is onboarded, and you cannot delete or duplicate it.Documentation Index
Fetch the complete documentation index at: https://docs.commenda.io/llms.txt
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When to use the general thread
- Asking general questions to your advisor or Commenda team
- Sharing updates that affect multiple entities or service requests
- Discussing topics that don’t fit into a specific compliance item or filing
- Coordinating across your team
- Posting company-wide announcements
General thread vs. service request chat
| General thread | Service request chat | |
|---|---|---|
| Scope | Company-wide | Specific to one service request |
| Participants | All company team members and linked advisors | Only people involved in that service request |
| Use case | General questions and coordination | Service-specific communication |
| Persistence | Always available | Tied to the service request lifecycle |
Who can access it
- Company users can view and send messages in their company’s General thread
- Admins and account managers can view and interact with General threads for companies they manage
Message previews
The General thread shows a preview of the last message directly in your chat list, so you can see recent activity at a glance without opening the thread. Each preview displays the sender’s name and a snippet of their message. File-only messages appear as “[sender] sent a file.”Sending messages
You can send messages in the General thread the same way you use chat in service requests:- Navigate to your company’s General thread from the sidebar or communications section
- Type your message in the input field
- Press Send
- Pin the conversation to keep the General thread at the top of your chat list for quick access
- Pin messages to highlight important updates so they’re easy to find later
- Mark messages as read to track what you’ve reviewed
Pinning conversations
You can pin any chat room — including the General thread and service request chats — to keep it at the top of your chat list. This is helpful when you’re actively working on something and want quick access without scrolling.- To pin a conversation, open the chat room and select Pin
- To unpin it, open the pinned chat room and select Unpin
Notifications
When a new message is posted in the General thread, participants receive email notifications:- Messages from Commenda’s team notify your company members with a link to the company portal
- Messages from your team notify the assigned account managers with a link to the relevant company page
Commenda only sends notifications for messages in the main customer channel. Internal notes between Commenda team members do not trigger notifications to you.