How it works
The General thread is automatically created when your company is onboarded to Commenda. There is exactly one General thread per company, and it cannot be deleted or duplicated. Unlike service request threads (which are tied to a specific task), the General thread is always available for open-ended communication between your team and Commenda’s operations team.Who can access it
- Company users can view and send messages in their company’s General thread
- Admins and account managers can view and interact with General threads for companies they manage
Sending messages
You can send messages in the General thread the same way you use chat in service requests:- Navigate to your company’s General thread
- Type your message in the input field
- Press Send
- Pin messages to highlight important updates
- Mark messages as read to track what you’ve reviewed
Notifications
When a new message is posted in the General thread, participants receive email notifications:- Messages from Commenda’s team notify your company members with a link to the company portal
- Messages from your team notify the assigned account managers with a link to the relevant company page
Notifications are only sent for messages in the main customer channel. Internal notes between Commenda team members do not trigger notifications to company users.
Best practices
- Use for general inquiries — Ask questions that don’t relate to a specific service request
- Post announcements — Share company-wide updates or important information with your Commenda team
- Pin key messages — Pin important messages so they’re easy to find later
- Keep service-specific topics in service requests — For questions about a particular filing, registration, or other service, use that service request’s thread instead