A service request tracks a specific piece of work being done for your company — whether it’s an incorporation filing, a tax return, or a compliance task. Service requests give you visibility into the progress, tasks, and communications for each engagement.
Viewing service requests
You can find your service requests in several places:
- Home dashboard — active service requests appear on your home page
- Service request link — click any service request notification or link
- Compliance calendar — compliance items linked to service requests
Service request details
Each service request includes:
- Status — not started, in progress, completed, or archived
- Tasks — a list of individual tasks with assignees and statuses
- Documents — files uploaded or generated as part of the work
- Chat — a dedicated chat room for communication with the service team
- Timeline — a history of all activity on the request
Tasks
Tasks within a service request are assigned to specific people:
- Client tasks — things you or your team need to do (provide information, upload documents, approve something)
- Agent tasks — things the service provider needs to do (file a document, review information)
- Admin tasks — things Commenda’s internal team handles
Each task has a status:
| Status | Meaning |
|---|
| Not started | Work hasn’t begun |
| In progress | Someone is working on it |
| Action required | Your input or action is needed |
| Completed | The task is done |
| SLA breached | The task has exceeded its deadline |
Communication
Each service request has a built-in chat room where you can communicate with the service team, ask questions, and share updates. You’ll also receive notifications when tasks need your attention.
Check your Home dashboard regularly for service requests that need your attention. Tasks marked Action required are waiting on you.
